"We had an issue with medical insurance for one of our former employees. We were in the middle of switching to our new Cobra Administrator and were having some issues getting this all worked out. The former employee had a serious medical situation come up and needed verification of insurance ASAP. I did what I could on my end, but after exhausting all of my avenues I turned this issue over to Rachel Bowman. Rachel did an OUTSTANDING job of getting the medical coverage reinstated and helped with the family. I just wanted to take a minute to let you know what an asset Rachel was to us during this situation. She did an outstanding job and truly went above and beyond in this situation. I wanted to thank her and your staff for the assistance."
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